/* TapPlaza Support Widget — Floating FAB */
:root{--wa:#00d4ff;--wbg:#1e293b;--wbg2:#263348;--wborder:#334d6e;--wtext:#f0f4fb;--wtext2:#a8bdd4;--wtext3:#6688a8;--wrad:16px;}

#tpst-fw{position:fixed;bottom:24px;right:24px;z-index:99999;font-family:'DM Sans',system-ui,sans-serif;}

/* FAB */
#tpst-fab{width:56px;height:56px;border-radius:50%;background:linear-gradient(135deg,var(--wa),#0066ff);border:none;cursor:pointer;box-shadow:0 8px 32px rgba(0,212,255,.35);display:flex;align-items:center;justify-content:center;transition:transform .2s,box-shadow .2s;position:relative;}
#tpst-fab:hover{transform:scale(1.1);box-shadow:0 12px 40px rgba(0,212,255,.5);}
#tpst-fab svg{width:24px;height:24px;color:#000;stroke:#000;}
#tpst-badge{position:absolute;top:-4px;right:-4px;background:#ff4757;color:#fff;font-size:.6rem;font-weight:800;width:18px;height:18px;border-radius:50%;display:flex;align-items:center;justify-content:center;border:2px solid #1e293b;animation:tpst-pulse 2s infinite;}
@keyframes tpst-pulse{0%,100%{transform:scale(1);}50%{transform:scale(1.15);}}

/* Panel — noticeably brighter than dark theme */
#tpst-panel{position:absolute;bottom:68px;right:0;width:360px;max-height:580px;background:var(--wbg);border:1px solid var(--wborder);border-radius:var(--wrad);box-shadow:0 24px 64px rgba(0,0,0,.5);display:flex;flex-direction:column;overflow:hidden;animation:tpst-slide-in .2s ease;}
@keyframes tpst-slide-in{from{opacity:0;transform:translateY(12px);}to{opacity:1;transform:translateY(0);}}

/* Header */
.tpst-panel-hd{padding:18px 18px 14px;background:linear-gradient(135deg,#162032,#1e293b);border-bottom:1px solid var(--wborder);display:flex;align-items:center;gap:12px;flex-shrink:0;}
.tpst-panel-brand{display:flex;align-items:center;gap:10px;flex:1;}
.tpst-panel-logo{width:34px;height:34px;background:linear-gradient(135deg,var(--wa),#0066ff);border-radius:8px;display:flex;align-items:center;justify-content:center;font-size:1rem;flex-shrink:0;}
.tpst-panel-name{font-size:.9rem;font-weight:700;color:var(--wtext);}
.tpst-panel-status{font-size:.72rem;color:var(--wtext2);margin-top:2px;display:flex;align-items:center;gap:6px;}
.tpst-pulse{width:6px;height:6px;border-radius:50%;background:#00e676;display:inline-block;animation:tpst-pulse 2s infinite;box-shadow:0 0 6px #00e676;}
.tpst-panel-x{background:none;border:none;color:var(--wtext3);cursor:pointer;padding:4px;border-radius:6px;transition:color .2s;display:flex;}
.tpst-panel-x:hover{color:var(--wtext);}
.tpst-panel-x svg{width:18px;height:18px;}

/* Body */
.tpst-panel-body{flex:1;overflow:hidden;position:relative;}
.tpst-pane{height:100%;overflow-y:auto;padding:0;}
.tpst-pane-center{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:32px 20px;text-align:center;min-height:300px;}

/* Pre-chat */
#tpst-prechat{padding:20px;}
.tpst-prechat-hero{text-align:center;margin-bottom:20px;}
.tpst-prechat-avatar{font-size:2.5rem;margin-bottom:10px;}
.tpst-prechat-hero h3{color:var(--wtext);font-size:1rem;font-weight:700;margin:0 0 6px;}
.tpst-prechat-hero p{color:var(--wtext2);font-size:.82rem;line-height:1.5;}
.tpst-prechat-form{display:flex;flex-direction:column;gap:8px;}
.tpst-inp{background:#263348;border:1.5px solid #334d6e;border-radius:10px;padding:11px 14px;color:#f0f4fb;font-size:.85rem;outline:none;width:100%;transition:border .2s,box-shadow .2s;box-sizing:border-box;}
.tpst-inp::placeholder{color:#6688a8;}
.tpst-inp:focus{border-color:rgba(0,212,255,.6);box-shadow:0 0 0 3px rgba(0,212,255,.1);background:#2d3f58;}
.tpst-inp-err{display:none;color:#ff8a96;font-size:.72rem;margin-top:2px;padding-left:2px;}
.tpst-btn-accent{background:var(--wa);color:#000;font-weight:700;padding:12px;border-radius:10px;border:none;cursor:pointer;font-size:.875rem;width:100%;transition:all .2s;text-decoration:none;display:flex;align-items:center;justify-content:center;}
.tpst-btn-accent:hover{background:#33dcff;transform:translateY(-1px);color:#000;}

/* Chat box */
#tpst-chatbox{display:flex;flex-direction:column;height:100%;}
#tpst-chat-msgs{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:12px;min-height:200px;max-height:320px;}
.tpst-msg{max-width:80%;padding:10px 14px;border-radius:14px;font-size:.83rem;line-height:1.5;word-break:break-word;}
.tpst-msg-visitor{background:#2d3f58;color:var(--wtext);align-self:flex-end;border-bottom-right-radius:4px;}
.tpst-msg-agent,.tpst-msg-bot{background:linear-gradient(135deg,rgba(0,212,255,.15),rgba(0,102,255,.1));border:1px solid rgba(0,212,255,.25);color:var(--wtext);align-self:flex-start;border-bottom-left-radius:4px;}
.tpst-msg-meta{font-size:.65rem;color:var(--wtext3);margin-top:4px;}
.tpst-chat-bar{padding:12px;border-top:1px solid var(--wborder);display:flex;gap:8px;align-items:flex-end;}
.tpst-chat-bar textarea{flex:1;background:#263348;border:1px solid var(--wborder);border-radius:10px;padding:10px 12px;color:var(--wtext);font-size:.83rem;resize:none;outline:none;font-family:inherit;transition:border .2s;}
.tpst-chat-bar textarea:focus{border-color:rgba(0,212,255,.4);}
.tpst-send-btn{width:38px;height:38px;background:var(--wa);border:none;border-radius:10px;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:all .2s;}
.tpst-send-btn:hover{background:#33dcff;transform:scale(1.05);}
.tpst-send-btn svg{width:16px;height:16px;stroke:#000;}
#tpst-chat-actions{padding:8px 12px;border-top:1px solid var(--wborder);display:flex;gap:12px;}
.tpst-chat-action-link{background:none;border:none;color:var(--wtext3);font-size:.72rem;cursor:pointer;text-decoration:underline;padding:0;transition:color .2s;}
.tpst-chat-action-link:hover{color:var(--wtext2);}

/* Help links */
.tpst-help-links{padding:8px;}
.tpst-hl{display:flex;align-items:center;gap:12px;padding:14px 12px;border-radius:12px;text-decoration:none;color:inherit;transition:background .15s;border-bottom:1px solid var(--wborder);}
.tpst-hl:last-child{border-bottom:none;}
.tpst-hl:hover{background:var(--wbg2);}
.tpst-hl-icon{font-size:1.3rem;width:36px;text-align:center;flex-shrink:0;}
.tpst-hl-txt{flex:1;}
.tpst-hl-txt strong{display:block;font-size:.85rem;color:var(--wtext);font-weight:600;}
.tpst-hl-txt span{font-size:.75rem;color:var(--wtext2);}
.tpst-hl-arr{color:var(--wtext3);font-size:1.1rem;}
.tpst-hl-call{background:rgba(0,212,255,.04);border:1px solid rgba(0,212,255,.1)!important;border-radius:12px!important;}
.tpst-call-ring{animation:tpst-ring 2s ease infinite;}
@keyframes tpst-ring{0%,100%{transform:rotate(0);}10%{transform:rotate(-10deg);}20%{transform:rotate(10deg);}30%{transform:rotate(-10deg);}40%{transform:rotate(0);}}

/* Stars */
.tpst-stars{display:flex;gap:6px;justify-content:center;margin-bottom:16px;}
.tpst-star{font-size:2rem;background:none;border:none;cursor:pointer;color:#334d6e;transition:color .15s,transform .15s;padding:0;}
.tpst-star:hover,.tpst-star.lit{color:#f5a623;}
.tpst-star:hover{transform:scale(1.2);}

/* Tabbar */
.tpst-tabbar{display:flex;border-top:1px solid var(--wborder);background:var(--wbg);flex-shrink:0;}
.tpst-tab{flex:1;display:flex;flex-direction:column;align-items:center;gap:3px;padding:10px 6px;background:none;border:none;color:var(--wtext3);font-size:.65rem;font-weight:600;cursor:pointer;text-transform:uppercase;letter-spacing:.05em;text-decoration:none;transition:color .2s,background .2s;}
.tpst-tab:hover{color:var(--wtext2);background:rgba(255,255,255,.03);}
.tpst-tab.active{color:var(--wa);border-top:2px solid var(--wa);}
.tpst-tab svg{width:18px;height:18px;}

@media(max-width:440px){#tpst-panel{width:calc(100vw - 32px);right:-12px;}}

/* Voice call */
.tpst-voice-wrap{display:flex;flex-direction:column;height:100%;overflow:hidden;}
#tpst-voice-gate{padding:20px;display:flex;flex-direction:column;gap:0;}
.tpst-voice-gate-icon{font-size:2.2rem;margin-bottom:10px;text-align:center;}
.tpst-voice-gate-title{font-family:'Syne',sans-serif;font-size:1.1rem;font-weight:800;color:var(--wtext);text-align:center;margin:0 0 8px;}
.tpst-voice-gate-sub{font-size:.8rem;color:var(--wtext2);text-align:center;line-height:1.5;margin:0 0 16px;}
#tpst-voice-active{display:flex;flex-direction:column;height:100%;}
.tpst-call-header{padding:18px 16px 14px;text-align:center;border-bottom:1px solid var(--wborder);flex-shrink:0;}
.tpst-call-avatar-wrap{position:relative;display:inline-block;margin-bottom:10px;}
.tpst-call-avatar{width:56px;height:56px;border-radius:50%;background:linear-gradient(135deg,rgba(0,212,255,.15),rgba(0,102,255,.1));border:2px solid rgba(0,212,255,.3);display:flex;align-items:center;justify-content:center;color:#00d4ff;margin:0 auto;transition:all .3s;position:relative;z-index:2;}
.tpst-call-avatar.tpst-avatar-speaking{background:linear-gradient(135deg,rgba(0,212,255,.3),rgba(0,102,255,.2));border-color:#00d4ff;box-shadow:0 0 20px rgba(0,212,255,.4);}
.tpst-call-rings{position:absolute;inset:0;display:flex;align-items:center;justify-content:center;}
.tpst-call-ring{position:absolute;border-radius:50%;border:1.5px solid rgba(0,212,255,.25);animation:tpst-cring 2.5s ease-out infinite;}
.tpst-call-ring.r1{width:70px;height:70px;animation-delay:0s;}
.tpst-call-ring.r2{width:88px;height:88px;animation-delay:.5s;}
.tpst-call-ring.r3{width:106px;height:106px;animation-delay:1s;}
@keyframes tpst-cring{0%{opacity:.6;transform:scale(.8);}100%{opacity:0;transform:scale(1.3);}}
.tpst-call-name{font-weight:700;color:var(--wtext);font-size:.95rem;margin-bottom:3px;}
.tpst-call-status{font-size:.72rem;color:#00e676;letter-spacing:.04em;}
.tpst-call-timer{font-family:monospace;font-size:.8rem;color:var(--wtext3);margin-top:4px;}
.tpst-call-transcript{flex:1;overflow-y:auto;padding:10px 14px;display:flex;flex-direction:column;gap:8px;min-height:0;scroll-behavior:smooth;}
.tpst-tr-row{display:flex;flex-direction:column;gap:2px;max-width:90%;}
.tpst-tr-user{align-self:flex-end;text-align:right;}
.tpst-tr-agent{align-self:flex-start;}
.tpst-tr-system{align-self:center;text-align:center;max-width:100%;}
.tpst-tr-who{font-size:.62rem;color:var(--wtext3);font-weight:700;text-transform:uppercase;letter-spacing:.05em;padding:0 4px;}
.tpst-tr-txt{font-size:.8rem;line-height:1.5;padding:8px 12px;border-radius:12px;}
.tpst-tr-user .tpst-tr-txt{background:#2d3f58;color:var(--wtext);border-bottom-right-radius:3px;}
.tpst-tr-agent .tpst-tr-txt{background:linear-gradient(135deg,rgba(0,212,255,.15),rgba(0,102,255,.08));border:1px solid rgba(0,212,255,.2);color:var(--wtext);border-bottom-left-radius:3px;}
.tpst-tr-system .tpst-tr-txt{background:transparent;color:var(--wtext3);font-size:.7rem;}
.tpst-call-mic-bar{padding:8px 16px;display:flex;align-items:center;gap:10px;justify-content:center;border-top:1px solid var(--wborder);flex-shrink:0;}
.tpst-mic-visualizer{display:flex;align-items:center;gap:3px;height:20px;}
.tpst-mic-visualizer span{display:block;width:3px;background:#334d6e;border-radius:3px;height:6px;transition:height .1s;}
.tpst-viz-active span{background:#00d4ff;animation:tpst-viz .5s ease infinite alternate;}
.tpst-viz-active span:nth-child(1){animation-delay:0s;animation-duration:.4s;}
.tpst-viz-active span:nth-child(2){animation-delay:.1s;animation-duration:.6s;}
.tpst-viz-active span:nth-child(3){animation-delay:.05s;animation-duration:.5s;}
.tpst-viz-active span:nth-child(4){animation-delay:.15s;animation-duration:.45s;}
.tpst-viz-active span:nth-child(5){animation-delay:.08s;animation-duration:.55s;}
@keyframes tpst-viz{from{height:4px;}to{height:18px;}}
.tpst-mic-status{font-size:.72rem;color:var(--wtext3);}
.tpst-call-controls{display:flex;justify-content:center;align-items:center;gap:20px;padding:10px 16px 4px;flex-shrink:0;}
.tpst-ctrl-btn{width:52px;height:52px;border-radius:50%;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;background:#263348;color:var(--wtext2);transition:all .2s;}
.tpst-ctrl-btn:hover{background:#2d3f58;color:var(--wtext);}
.tpst-ctrl-btn.tpst-mic-active{background:rgba(0,212,255,.15);color:#00d4ff;box-shadow:0 0 18px rgba(0,212,255,.3);}
.tpst-ctrl-end{background:rgba(255,71,87,.15)!important;color:#ff4757!important;}
.tpst-ctrl-end:hover{background:rgba(255,71,87,.3)!important;}
.tpst-ctrl-labels{display:flex;justify-content:center;gap:20px;padding:0 16px 10px;flex-shrink:0;}
.tpst-ctrl-labels span{width:52px;text-align:center;font-size:.62rem;color:var(--wtext3);text-transform:uppercase;letter-spacing:.04em;}

/* ── READ RECEIPTS ── */
.tpst-msg-receipt{font-size:.6rem;color:var(--wtext3);margin-top:3px;text-align:right;display:flex;align-items:center;justify-content:flex-end;gap:3px;}
.tpst-msg-receipt.tpst-seen{color:var(--wa);}
.tpst-msg-receipt svg{width:11px;height:11px;}